Help

Short guides for the everyday jobs. For anything else, press Ask for help in your console.

• Sign in

  How to sign in to your console with a code from your email. There is no password.

• Work an enquiry

  Reply to an enquiry, record what happened and set a callback, so your whole team can see where each one stands.

• Change a price

  Change a price once. After you publish, your treatment page, its card, your prices page and site search all show the new one.

• Publish and undo

  How changes reach your site, how to check them first, and how to take them back.

• Prescription medicines: we show the safer name

  Your site never shows a prescription medicine's name. It shows a safer name for the treatment, and patients who search for the medicine still find it.

• Enquiries stopped arriving

  Every enquiry sent from your site is saved in your console, even when the email about it does not reach you. So start there.

Still stuck? Press Ask for help in your console, or email support@clinicwise.co. Support hours: 9am to 6pm, Monday to Friday, except bank holidays.

Last checked by us: 24 September 2026.